We take pride in our work and stand behind our products. In the unforeseen event your items are materially flawed or defective (normal wear and tear is not considered a defect) please contact us within 14 days from receipt of merchandise and we will be happy to arrange for a return, a credit or a one-time re-make.
Due to the nature of custom prescription eye wear, we can not accept returns or exchanges of any items once they have been purchased.
We cannot be responsible for the purchase of incorrect prescriptions brought in from other medical professionals. We will not be able to accept returns for this reason once the eye wear is sent to the outside lab. Orders for these products are custom-made to your specific prescription and we cannot cancel the orders once they are in production.
A one-time store credit may be issued. The credit can be used towards quality eye-wear. The credit must be used within one calendar year from the date of return.